Terms and Conditions
Terms and conditions Webshop
Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website and contain important information for you as a buyer. Therefore, read the General Terms and Conditions carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.
Website : the Beautyneeds website can be consulted via www.beautyneeds.shop.
Customer : the customer who, whether or not acting in the exercise of a profession or business, enters into an agreement with BeautyNeeds and / or has registered on the Website.
Agreement : any arrangement or agreement between BeautyNeeds and Customer, of which agreement the General Terms and Conditions form an integral part.
General Terms and Conditions : the present General Terms and Conditions.
Article 1. Applicability of General Terms and Conditions
1.1. The General Terms and Conditions apply to all offers, agreements and deliveries of BeautyNeeds, unless expressly agreed otherwise in writing.
1.2. If the Customer includes provisions or conditions in its order, confirmation or communication containing acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding for BeautyNeeds if and insofar as they have been accepted in writing by BeautyNeeds .
1.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those terms and conditions also apply, but in the event of conflicting terms and conditions, the Customer can always invoke the applicable provision that is most favorable to him.
Article 2. Prices and information
2.1. All prices stated on the Website and in other materials originating from BeautyNeeds are exclusive of VAT and, unless stated otherwise on the Website, other levies imposed by the government.
2.2. If shipping costs are charged, this will be clearly stated in good time before concluding the agreement. In addition, these costs will be shown separately in the ordering process.
2.3. The content of the Website has been compiled with the utmost care.
However, BeautyNeeds cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in other materials originating from BeautyNeeds are therefore subject to obvious programming and typing errors.
2.4. BeautyNeeds cannot be held responsible for (color) deviations due to screen quality.
2.3 BeautyNeeds cannot be held responsible for any deviations in stock. If a product ordered by the Customer turns out not to be in stock, BeautyNeeds will contact the Customer and, in consultation, send the product, replace it with another product or refund the purchase amount.
The refund of the purchase amount, or part thereof, will take place within ten working days.
Article 3. Formation Agreement
3.1. The Agreement is concluded at the moment of acceptance by the Customer of the offer from BeautyNeeds and compliance with the conditions set by BeautyNeeds.
3.2. If the Customer has accepted the offer electronically, BeautyNeeds will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the Customer has the option of dissolving the Agreement.
3.3. If it appears that incorrect information has been provided by the Customer when accepting or otherwise entering into the Agreement, BeautyNeeds has the right to fulfill its obligation only after the correct information has been received.
3.4. BeautyNeeds can inform itself within legal frameworks whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If, on the basis of this investigation, BeautyNeeds has good reasons not to enter into the Agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the implementation, such as prepayment.
Article 5. Execution Agreement
5.1. As soon as the order has been received by BeautyNeeds, BeautyNeeds will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
5.2. BeautyNeeds is entitled to engage third parties in the performance of the obligations arising from the Agreement.
5.3. The manner in which delivery will take place and the period within which the products will be delivered will be clearly described on the Website in good time before concluding the Agreement. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.
5.4. If BeautyNeeds cannot deliver the products within the agreed period, it will inform the Customer. In that case, the Customer can agree to a new delivery date or he will be given the option to dissolve the Agreement free of charge.
5.5. BeautyNeeds advises the Customer to inspect the delivered products and to report the defects found within a reasonable time, preferably in writing. For more information, see the Article on warranty and conformity.
5.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If expressly agreed otherwise with the customer, the risk will pass to the customer earlier. If the Customer decides to collect the products, the risk will pass upon transfer of the products.
5.7. BeautyNeeds is entitled to deliver a similar product of similar quality as the ordered product, if the ordered product is no longer available. The Customer is then entitled to dissolve the Agreement free of charge and to return the product free of charge.
Article 6. Right of withdrawal
6.1. This article only applies to the Customer being a natural person who is not acting in the exercise of his profession or business.
6.2. The Customer has the right to dissolve the distance Agreement with BeautyNeeds within 14 days after receipt of the product, without giving reasons, free of charge.
6.3. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:
* if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
* if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or the last part;
* in the case of Agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.
6.4. Only the direct costs for the return shipment are for the account of the Customer. The customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, BeautyNeeds will provide an estimate of these costs. Any costs paid by the Customer for shipping and payment of the product to the Customer will be refunded to the Customer upon return of the entire order. On the understanding that returned product(s) are unopened and/or unused. In case of damage to the product, the product will not be reimbursed.
6.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and the packaging with care. The customer will only open the packaging and use the product only insofar as this is necessary to check the nature, characteristics and functioning of the products. The starting point here is that this inspection may not go beyond what the Customer could do in a physical store
6.6. Customer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than allowed in the previous paragraph.
6.7. The Customer can terminate the Agreement in accordance with the term set out in paragraph 1 of this Article by sending the model withdrawal form (digitally) to BeautyNeeds, or otherwise unequivocally informing BeautyNeeds that he is waiving the purchase. BeautyNeeds confirms receipt of that report in the event of a digital report. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product immediately within the cooling-off period set in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.
Products can be returned to:
Aert van Nesstraat 1A
2901BH Capelle aan den IJssel
6.8. Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but no later than 14 days after dissolution of the Agreement, in the same way that the Customer paid the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, BeautyNeeds does not have to reimburse the additional costs for the more expensive method. Unless BeautyNeeds offers to collect the product itself, BeautyNeeds may wait with repayment until BeautyNeeds has received the product or until the Customer demonstrates that he has returned the product, whichever is the earlier.
6.9. Information about whether or not the right of withdrawal applies and any desired procedure will be clearly stated on the Website in time for the conclusion of the Agreement.
6.10. The right of withdrawal does not apply to:
* Products created by the entrepreneur in accordance with the Customer's specifications.
Article 7. Business right of return
7.1. The previous article on the right of withdrawal applies mutatis mutandis to business orders, except that:
* Business Customer must dissolve the Agreement with BeautyNeeds within 14 days after receipt of the product.
* Business Customer only receives the purchase amount after receipt of the return by BeautyNeeds. The customer is responsible for the return shipment and for the costs of the return.
* Amounts already paid (in advance) by the Business Customer will be refunded as soon as possible, but no later than 30 days after dissolution of the Agreement and receipt of the returns by BeautyNeeds.
Article 8. Payment
8.1. Customer must make payments to BeautyNeeds according to the payment methods indicated in the ordering procedure and possibly on the Website. BeautyNeeds is free in the choice of payment methods to be offered and these may also change from time to time. Orders will only be shipped after payment has been received by BeautyNeeds.
8.2. If a payment arrangement has been agreed with the customer and the customer does not meet his payment obligation(s) in time, after he has been made aware of the late payment by BeautyNeeds and BeautyNeeds has granted the customer a period of 14 days to still to meet its payment obligations, if payment is not made within this 14-day term, it will owe statutory interest on the amount still owed and De Boekengraaf will be entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. De Boekengraaf may deviate from the stated amounts and percentages to the benefit of the Client.
Article 9. Warranty and Conformity
9.1. This article only applies if there is a Customer who is not acting in the exercise of his profession or business. If BeautyNeeds gives a separate guarantee on the products, this applies to all types of Customers, without prejudice to the aforesaid.
9.2. BeautyNeeds guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, BeautyNeeds also guarantees that the product is suitable for other than normal use.
9.3. If the delivered product does not comply with the Agreement, the Customer must notify BeautyNeeds within a reasonable period of time after discovering the defect.
9.4. If BeautyNeeds considers the complaint to be justified, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation, with due observance of the Article regarding liability, is equal to the price paid by the Customer for the product.
Article 10. Guarantee for business purchases
10.1. BeautyNeeds guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, BeautyNeeds also guarantees that the product is suitable for other than normal use. Otherwise, the product is suitable for normal use.
10.2. If the delivered product does not comply with the Agreement upon delivery, the Customer must inform BeautyNeeds of this within a reasonable period of time after he has discovered the defect.
10.3. If BeautyNeeds considers the complaint to be justified, the relevant products will be repaired, replaced or (partially) reimbursed after consultation with the Customer.
Article 11. Complaints procedure
11.1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of the services of BeautyNeeds, he can submit a complaint to BeautyNeeds by telephone, e-mail or post. See contact details at the bottom of the Terms and Conditions.
11.2. BeautyNeeds will give the Customer a response to his complaint as soon as possible, but in any case within 2 days after receipt of the complaint. If it is not yet possible to give a substantive or final response, BeautyNeeds will confirm the complaint within two days of receipt of the complaint and give an indication of the period within which it expects to provide a substantive or final response to the complaint. from Customer.
11.3. Customer who is not acting in the exercise of his profession or business can also submit a complaint via the European dispute resolution platform, which can be reached via https://webgate.ec.europa.eu/odr/ .
Article 12. Liability
12.1. This Article only applies if the Customer is a natural person or legal entity acting in the exercise of his profession or business.
12.2. The total liability of De Boekengraaf towards the Customer due to an attributable shortcoming in the fulfillment of the Agreement is limited to reimbursement of a maximum of the amount of the price stipulated for that Agreement (including VAT).
12.3. Liability of BeautyNeeds towards the Customer for indirect damage, including - but expressly not limited to - consequential damage, lost profit, missed savings, loss of data and damage due to business interruption, is excluded.
12.4. Apart from the cases referred to in the previous two paragraphs of this Article, BeautyNeeds has no liability towards the Customer for compensation, regardless of the grounds on which an action for compensation would be based. However, the restrictions referred to in this Article will lapse if and insofar as damage is the result of intent or gross negligence on the part of BeautyNeeds.
12.5. The liability of BeautyNeeds towards the Customer due to an attributable shortcoming in the fulfillment of an Agreement only arises if the Customer immediately and properly gives BeautyNeeds written notice of default, stating a reasonable term to remedy the shortcoming, and BeautyNeeds also in the fulfillment of its obligations after that period. continues to fall short. The notice of default must contain as detailed a description as possible of the shortcoming, so that BeautyNeeds is able to respond adequately.
12.6. The condition for the existence of any right to compensation is always that the Customer reports the damage to BeautyNeeds in writing as soon as possible, but no later than 30 days after it has arisen.
12.7. In case of force majeure, BeautyNeeds is not obliged to pay compensation for any damage caused to the Customer.
Article 13. Retention of Title Business Purchases
13.1. As long as the Business Customer has not made full payment for the entire agreed amount, all delivered goods remain the property of BeautyNeeds.
Article 14. Personal data
14.1. BeautyNeeds processes the personal data of the Customer in accordance with the privacy statement published on the Website.
Article 15. Final provisions
15.1. Dutch law applies to the Agreement.
15.2. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where BeautyNeeds is located.
15.3. If a provision in these General Terms and Conditions proves to be null and void, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will adopt (a) new provision(s) to replace it, which will give shape to the intention of the original provision as far as legally possible.
15.4. In these General Terms and Conditions, “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.
If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.
Phone: +31 6 10514159